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Junior IT Support Technician

LocationWythenshawe

Contract typePerm

Job titleJunior IT Support Technician

Closing date08th December 2021

Salary£18,000 - £20,000

Ref no

Junior IT Support Technician

Wythenshawe

£18,000 - £20,000

Are you an IT superstar looking for an opportunity where you can learn and kick start your career?
We are working exclusively on behalf of a National Security Systems Integrator who pride themselves on delivery of the latest IP CCTV, access control and intruder alarm systems to their high-profile client base across the country. They have a growing division of the company which is their IT technical support, design and infrastructure team and are looking for a Junior Technical Support Engineer to join this rapidly expanding team.
You will have the opportunity to progress quickly working alongside a dedicated technical team and be the right person with the work ethic and ambition to succeed and will be rewarded accordingly.
Role:
• Working alongside a technical support team to provide first-class technical support service to employees and internal systems.
• Take ownership of support requests, ensuring they are resolved and ensure customers are communicated to at all times.
• You will work from Manchester and have a driving licence so you have the ability to travel to client sites if required.
Responsibilities:
• Support for incoming service requests, utilising the help desk ticketing system.
• Answer incoming telephone calls, tickets and emails.
• Logging support tickets for all issues flagged, including 24/7 and daily checks.
• Notify the ‘Help Desk Lead’ of reoccurring outages and abnormalities.
• Ensure correct ticket information is maintained at all times.
• Manage own ticket queue and work schedule in an efficient manner.
• Assist on project work as and when required.
• Keeping documentation up to date.
• Flexible rota — out of hours cover.
Required:
• Ideally 1-2 years’ experience working in an IT support environment.
• Understanding of networking, and cloud-based software applications.
• Should be able to demonstrate good communication skills, written, over the phone and face to face.
• Have at least 1 formal IT qualification at entry level or above.

Contact PersonEmily Coates, Zitko Consulting

Emailemily@zitko.co.uk

Telephone01480 473245

Application details

Application form and job description available

Webhttps://www.zitkogroup.com/jobs/job/operations/junior-it-support-technician/NJe7x1Ru

Emailemily@zitko.co.uk

Tel01480 473245