Workforce Management

Rostering, live monitoring

by Mark Rowe

A Gloucester-based security contractor has selected Skillweb’s SmartTask to better plan and manage its mobile and static security officers that operate across Gloucestershire, Herefordshire, Worcestershire, Wiltshire, Somerset and Bristol. The scheduling and workforce management software will provide rostering, live monitoring and proof of attendance, so that Glevum Security can better control its resources. This will not only help streamline office-and field-based processes to achieve cost and time efficiencies, but also ensure it delivers better service in accordance with contract requirements, the firms say.

Glevum was already using SmartTask’s proof of attendance tool across its mobile and alarm response, but after the launch of the latest version of the solution last year, decided to replace its employee scheduling system. The previous desktop package had become costly to operate and lacked flexibility, so Glevum wanted to adopt a single system that would enable it to manage, monitor and measure its workforce.

SmartTask’s Intelligent Rostering, using a workflow algorithm, will be used by Glevum’s management to simplify the scheduling of guards. The tool will allow schedulers to view, populate and update shift patterns, meeting needs of clients and optimising service delivery. Meanwhile, the live view will provide the company’s control room with an interactive dashboard to monitor the delivery of contracted work and take corrective action to avoid dropped shifts and non-compliance of service.

Elsewhere, Glevum will use SmartTask’s reporting capabilities to automate internal processes and gain added insight into the business. The range of user, financial and executive reports will be used by the company’s operations, accounts and management teams to analyse performance, provide information to clients and capture data for other back office systems such as billing and payroll.

Mark Baker, Director of Glevum Security said: “Our promise to customers is to deliver the latest developments and innovations in security, hardware and services. Therefore, we are committed to using industry-leading solutions such as SmartTask to enhance our offering and better protect their homes, property and assets. We have worked closely with Skillweb to implement a tailored scheduling and workforce management solution that will help us reduce administration, achieve high levels of service quality and identify areas of improvement.”

Paul Ridden, CEO of Skillweb said: “SmartTask is designed to help companies gain competitive advantage by taking control of their security officers to make sure they are at the right place, at the right time to meet all service requirements and perform reliably. Designed by professionals from the FM and security industries with the challenges of meeting the BS7499 security standards in mind, it provides a unique combination of intelligent rostering, live monitoring and integrated guard patrols across both static and mobile teams. This makes it an ideal solution for security providers of all sizes that are looking to enhance workforce management, reduce operational overheads, retain customers and win more business.”

Visit http://www.glevum-security.co.uk.

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