The lone worker service company SoloProtect has launched its customer engagement platform, ‘SoloProtect Insights’ for customers to manage and analyse lone workers, devices and applications. SoloProtect describes the platform as a key part of the company’s product roadmap, and will continue to evolve and underpin all of its lone worker products in 2018 and beyond.
As an online portal, it provides exclusive, relevant information and real-time metrics, with an intuitive user interface, for manager or administrator control. It’s also a platform for end users to access online training and customer support, accessible from mobile devices, tablets, laptops and personal computers. The portal will be available to all customers at no extra cost – supplied as a core supporting function. With security in mind, all requests within the platform will use HTTPS using SSL for secure data transfer in line with industry standard. The company is Cyber Essentials Plus accredited.
John Broady, CEO SoloProtect said: “Delivering SoloProtect Insights has been a huge milestone for the company, and we’ve strived to deliver an end-product to delight our customers. We believe Insights will do that and more – it provides a streamlined customer experience that delivers great support, user-adoption and better engagement.”
SoloProtect has delivered lone worker protection since 2003 and is now in use in over ten countries. The company, which has now supplied 250,000-plus dedicated lone worker devices, will be announcing several new lone worker solutions in 2018.
The management of lone workers and devices is by using a drag and drop style interface with the ability to bulk upload, and with suitable validation processes to remove duplication at source. It can store user contact information, working patterns or medical details that may inform how a ‘Red Alert’ is best handled. Changes and updates made will be live within SoloProtect’s EN 50518 compliant Alarm Receiving Centre within minutes.
Craig Swallow, Senior Vice President SoloProtect added: “SoloProtect Insights will give customers greater visibility and flexibility with regards to the management of their lone workers. Insights is augmented by our industry-leading, telephone-based Customer Services Team – customers and end users will continue to be able to speak to a member of our team in the UK for account support when needed.”
Insights launches for SoloProtect customers in the UK and US in December 2017, and will be made available to customers in the rest of the EU in 2018.
