PHS Datashred, part of PHS Data Solutions, reports that its confidential shredding services have been awarded the Institute of Customer Service (ICS) ServiceMark.
The ServiceMark is a national standard recognising an organisation’s customer service standards.
This is the second time that PHS Datashred has achieved the mark, having first been awarded it in July 2012. The firm points also to the Net Promoter Score it has held over the past few years across its service range.
Anthony Pearlgood, Managing Director of PHS Data Solutions, says: “We are delighted to have been recognised by the Institute of Customer Service for a second time. It’s very important that we give our customers absolute confidence in the quality and delivery of our services. The ServiceMark has internal and external benefits, empowering our own people to continue to deliver excellent standards, as well as offering our customers a quality service. Many companies talk of providing great service but we “walk the walk”, which is supported by the ServiceMark.”
And Debbie Pugh, Shared Services Director PHS Data Solutions, says: “As the lead project manager it has been extremely satisfying to see Datashred retain the ServiceMark accreditation. We want our customers to feel that we will be there throughout the lifespan of their contract, whilst providing them with a solid bedrock to support their business needs for the future. We are very proud of all of our colleagues throughout the business who work so hard to ensure delivery of high standards of service. Retention of this accreditation is just reward for all of their efforts.”
Pictured left to right: Anthony Pearlgood; Helen Prentice, Customer Services Manager, PHS Data Solutions; Anne Murray, ICS National Account Director; Debbie Pugh, Shared Services Director, PHS Data Solutions; and Stewart Bowles, MD, PHS Datashred.
