Navtech Radar has launched a new customer service initiative, NavCover+, as part of the company’s warranty service to customers.
Greg Thomlinson, Customer Service Manager at Navtech Radar, pictured, describes it as a central part of Navtech Radar’s long term plan for the enhancement of our customer service. He says: “We are confident that the NavCover+ initiative will provide our customers and partners with a market leading product support service, within our industry. The new structure of our customer service initiative will enable us to prepare for the needs of our clients, in advance of any potential issues occurring, which in turn will allow us to streamline our operations, reduce repair time and improve the service level across all product solutions.”
NavCover+ covers eight services according to the customer’s chosen warranty level; hardware repair, contract term, repair turnaround, remote fault diagnosis, Witness software upgrades and remote Witness software support, free shipping, third year servicing, besides hot standby, for repair and servicing. Each of the eight service types are designed with product lifetime extension says the company . The firm says that it’s able to perform scheduled restoration and maintenance on any Navtech product within any geographic region, according to the service level agreed.
NavCover+ is available with four support plan options. These include the standard warranty, as well as Bronze, Silver, and Gold service agreements. The standard warranty covers three out of the eight available service options. With a one year contract term, hardware repair, and a twenty working day turnaround time, this warranty level is recommended for Navtech’s accredited partners needing no form of support in the first year after product installation. Bronze provides additional Witness software updates, support and fault diagnosis on fair use terms, a longer contract term lasting two to six years, and a faster repair turnaround time, at 15 working days. Silver offers further support, including free shipping, a three or six year contract, including free third year servicing, and a further improved repair turnaround time of ten working days. Gold offers the premium customer support package, with unlimited Witness software support and fault diagnosis as well as an ‘advance replacement’ to replace a failed unit during the repair.
For more information about NavCover+ e-mail : [email protected].
