Axis Group, the security, cleaning, front-of-house and support services contractor, has added at Old Spitalfields Market a five-year contract to deliver cleaning and pest control services. The Group has already been providing security on site since 2014.
Axis has developed the role of ‘Customer Experience Manager’. The firm says this changes the focus from ‘traditional’, inward-looking cleaning and security, into focus on the customer experience and satisfaction with the service.
Old Spitalfields Market is a London destination for shopping, eating and relaxing, that attracts tourists. It has recently added a new Food Court and Axis Group will be providing front- and back-of-house services. Axis Group points to its engagement with the client in all the pre-tender stages, taking advantage of the client’s offer to all tenderers to discuss their vision.
The contractor says it’s aware of the constant need for change at Old Spitalfields and will use Overtec for traceability and auditing. This mobile technology will help manage customer flows, as well as build cleaning and security routines.
Simon Giles, Chief Operating Officer of Axis Cleaning and Support Services, says that Old Spitalfields Market will become the company’s flagship site in London: “We are extremely excited about working with Old Spitalfields Market to strengthen its position as one of the premier tourist and visitor destinations in the City. It is also an example of the Axis Group coming together to deliver a range of best-in-class support services to exceed our client’s expectations.”
About Old Spitalfields Market
Five minutes’ walk from Liverpool Street Station, and within easy reach of new business hubs developing to the North and East. It is open seven-days-a-week, and has high-end and boutique shops and stalls, and specialist antiques and vinyl record markets. It also hosts one-off marketing events.
