After a competitive tender, a contract with London-based property consultant Kinney Green to provide manned guarding services to its flagship property in the City of London, 5 Fleet Place, has gone to Axis Security. Eight employees have been transferred to Axis employment via TUPE, including a receptionist, supervisor and six security officers. Axis is also providing further officers to cover holidays and sickness.
Jerry Paddon, 5 Fleet Place Building Manager for Kinney Green, says it is vital that the security team strikes the right balance between security and customer service. He says: “Our occupants expect a high level of professionalism from everyone they come into contact with, especially when their clients visit. As well as keeping the building secure, it is also essential that our team is welcoming, knowledgeable and professional at all times.”
On employee welfare Jerry says: “Having worked with what is an excellent security team for many years now, it is important for me to ensure they are well looked after by our security provider. Axis Security provides an excellent proposition with regard to employee welfare, benefits and training – even down to providing good quality uniforms that are both comfortable and attractive.”
Training provided by Axis includes: first aid, with defibrillator training, as part of a specific request by the building’s occupiers; World Host customer service training for customer service; and Project Argus counter-terrorism courses. As for technology a digital Daily Occurrence Book (DOB) and fast-field forms on iPads have been brought in to reduce paper usage and provide real-time documentation, while an automated parking system has helped to streamline parking in the busy site. TimeGate scheduling is in use, as a method for the security supervisor to organise holidays and shift patterns.
Jerry says: “These technologies are helping to ensure the officers are as efficient and effective as possible. For example, Track Tik, our new mobile patrol app, allows us to simply record each patrol, not only providing accountability, but also alerting officers to take extra care if we identify an area of particular concern. Axis Security has proven that they listen to our needs, and will provide specific solutions, rather than treating us as a one size fits all outfit.”
