Vista launches ‘Voice of the Customer’ initiative
21st October, Reading UK
On Thursday 13th October Vista launched its Voice of the Customer (VoC) initiative in London at the prestigious location of Roux at The Landau. In line with Vista’s core values of ‘listening and understanding’ the format of the day encouraged valued customers to provide open and honest feedback, discussing ways in which they thought that Vista could help them with their business challenges.
The main aim of VoC was to provide an environment where customers felt they were being listened to, rather than just being presented to, meanwhile allowing Vista to get a better understanding of the services, products and customer experience that its customers expect.
In 2017 Vista will continue the VoC initiative and hold 4 further events, taking on board the feedback from the launch. The wider term goal of these events is also to develop commitment from the attendees for longer term and consistent VoC engagement, so Vista can work on improving the individual journeys that each customer is taking. The next event is taking place in Manchester on the 27th October where some of Vista’s Northern based customers will get the same opportunity to talk about their experiences and provide their feedback on areas where Vista can support them.
Voice of the Customer has also been set up as an online platform enabling customers to get in touch directly with a member of the team allowing Vista to provide answers to queries, and taking valuable feedback on board to improve services, products and the customer’s experience.
Gary Rowden, Divisional Director – Product Management & Business Development for Vista “Our customers opinions are very important to us and the better we understand their business challenges and specific needs, the more effectively we can find the right solutions and make their engagement with Vista even more valuable”
Please click here to visit the Voice of the Customer page on the Vista website
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About Vista
With over 25 years’ experience in the CCTV industry, we at Vista have made it our mission to understand our customers’ needs.
Headquartered in Reading, UK, Vista focuses exclusively on the development of innovative products, using the most powerful and stable technologies – all wrapped up in a support environment that ensures your projects run smoothly.
Offering a comprehensive product range reflecting the brand’s depth of market understanding, we can advise you on the best course of action – whether you’re looking to make the most of your current analogue infrastructure, or benefit from the advantages of IP.
Everything we do is based around our values of listening, understanding and advising. We want customers to understand that, by working with Vista, they’re getting a partner who will support them every step of the way.
Marketing Contact:
Suzy Ley
Tel: 0118 9125147
Email: [email protected]
