The CCTV monitoring station Remote Video Response (RVR) has made its move to Nottingham to co-locate with Custodian Monitoring Services.
Remote Video Response and Custodian are trading names of Security Monitoring Centres Ltd in the UK, and parts of UTC Building & Industrial Systems, a unit of the US firm United Technologies Corp.
RVR also recently achieved a milestone, recording its one millionth operator-managed alarm since its launch 15 years ago. That figure does not include the millions of automatically handled alarms generated and managed each year.
Colin Walters, general manager, RVR, said: “There is clear logic in having the CCTV monitoring business RVR and the intruder-alarm monitoring business Custodian under the same roof. The commonality of our installer and end-user customers and the ability to share resources – including people, technology and monitoring platforms – improves our ability to effectively serve our key segments. In particular, the co-location enables us to leverage the capabilities of dedicated administration and sales teams and deliver the highest levels of customer service.”
Technological advances enabled the co-location by freeing space within the Nottingham monitoring centre to allow the integration of the CCTV and intruder alarm operations. The move also will allow installers to access and manage their portfolio from a PC, tablet or smart phone, live, any time. They can update data remotely, aiding false alarm management, the control room adds. This means you can manage keyholder information through an online portal. Previously, RVR used its own platform. Now, intruder and CCTV alarms can be managed on the same platform, with a common reporting style and log so that installers can see across their client base. You can apportion separate alarm signals from a specific site to a single operator.
Walters said: “Our customers will see many other benefits such as our working closer with another related business, Mentor Business Systems, to provide a fully integrated software solution that enables keyholder changes to migrate seamlessly to their CASH system and out-of-hours calls from their Custodian answering service to go direct to their engineers’ PDAs – in effect giving them the ability to better manage all aspects of their business.”
New staff have been recruited at Nottingham, and RVR remains a National Open College Network (NOCN)-accredited training school. “We will also be looking to expand still further, which is why the additional space will be important,” Walters said.
Visit www.remotevideoresponse.co.uk.
