To manage communications with retail tenants Canary Wharf Group has chosen Mall Call, from Multitone Electronics plc. Peter Lomax, Director of Strategic Partnerships at Multitone, said: “With over 490 Mall Call Units being installed, more than 300 stores, banks, services and restaurants over five malls will be covered. Mall Call is designed as a dedicated communications tool and is perfect for a busy and extensive large-scale site, from sending service alerts to tackling crime and managing major events. The scope of communications requirements at Canary Wharf is vast, from everyday planning messages (such as opening times or maintenance), to dealing with shoplifters or even potentially an emergency and evacuation. Mall Call enables the estate management team to instantly communicate with the security teams and retail tenants when required.”
Lee England at Canary Wharf Shopping said: “The Mall Call solution was ideal for our communication needs. The system has scope far beyond that which we are utilising initially and we look forward to the benefits of a long term partnership with Multitone.”
Based upon Multitone’s i-Message platform, Mall Call is designed to provide communications to all relevant teams, with a tailored interface for the bespoke requirements of a user. Mall Call uses a touchscreen interface, which can be used the developers say on any suitable smart device including a smart watch. The whole system will be hosted on a secure fixed and wireless system at Canary Wharf.
From a user’s point of view, communications centre around the Mall Call units, which are tamper-proof, fixed tablet-style devices that will be installed with each retailer. Besides text and audible alerts, Mall Call also allows for the sharing of graphics or photo images and documents. This could be used for regular admin updates from facilities managers, warnings on known suspects to identify criminals or to find a lost child or missing person, for example.
Peter Lomax added: “With Phase One of the project underway, we are working closely with the team at Canary Wharf Group to investigate potential ways of expanding the project in the future. For example, Mall Call can be utilised over multiple sites, which offers further scope for expansion should it be required moving forward.”
Visit: www.multitone.com/solutions/estate-management.
