Staff at the drilling and building product company Hilti, a customer of the lone worker protection product company Connexion2 and user of the Identicom product since 2010, have now upgraded to using the 8 series Identicom lone worker device.
Stuart Lamb, National Hilti Centre Manager, said: “The protection of staff is paramount, and having experience using the device, we know that it works, and we’ve always received great customer support from SoloProtect. In the past we have had an incident where a member of staff has been threatened, we also know that staff can be happy and comfortable with their device and this is why we have chosen to upgrade and expand our Identicom units.”
The drill company has bought the 8 series as part of the lone worker package SoloProtect. That includes the device, 24/7 manned monitoring, SIM card, mobile network usage, training, inclusive billing and monthly reporting. The service is fully compliant with the updated BS8484: 2011 (the British Standard for Lone Worker Device services) the makers say.
Hilti are continuing to equip lone workers with Identicom in their retail stores, nationwide. The company, which sells trademark red power tools, operate a direct sales model which includes 21 Hilti Centres across the UK. The Identicom device is inside an identity card holder, which lets lone workers raise a discreet alarm within reach if ever they feel threatened or unsafe at work. The product also has a ‘Man Down’ function that raises the alarm automatically should a worker have a slip or fall, or lose consciousness.
An alert once raised goes to a 24-7 Alarm Receiving Centre (ARC) where an operator can listen in, and escalate to police if necessary.
Craig Swallow, Managing Director of Connexion2 added: “We’re really pleased that Hilti continue to see considerable value in the SoloProtect service we provide to their lone workers. Retail continues to be a sector that is increasingly waking-up to the risks facing staff working alone, whether it be for a limited time or the majority of a working day.”
