Case Studies

Installer transfer

by Mark Rowe

The installation company Universal Fire & Security has transferred its customers’ intruder alarm monitoring and remote CCTV monitoring to Corps Security’s Corps Monitoring Centre (CMC).

Based in Plymouth, Universal Fire & Security has clients across Devon and Cornwall. The firm has a client base that includes multinationals such as Orange and Domino’s Pizza, the NHS and regional businesses including Plymouth City Council and Plymouth Community Homes.

Chris Rees, director of Universal Fire & Security, said: ‘Around 350 of our customers use remote monitoring as part of an overall security solution. However, we were becoming increasingly dissatisfied with the performance of the remote monitoring centre we were using. I’d heard good things about the CMC and after meeting with its business development manager, Andy Goldstone, I was immediately impressed by his attitude and the level of transparency regarding what Corps Security could offer us. It was clear that we shared a common outlook and ethos and I was also confident that our business would be valued by Corps Security whereas I felt we had become just a number for our previous provider.’

The CMC provides third party alarm receiving and CCTV monitoring services to customers across market sectors. Andy Goldstone added: ‘It is the most modern and truly independent facility of its kind and incorporates only the highest specification equipment, which is constantly evaluated and upgraded.’

Universal says it has already managed to save time and money by using the CMC enabled Sentinel Plus software from Monitor Computer Systems, to manage alarm signalling. This means that Universal Fire & Security can test and check jobs without having to call the CMC and can remotely access reports through mobile devices such as smartphones and tablets. The company’s clients can also contact the CMC directly regarding any queries.

Universal Fire & Security will actively promote it to any new clients that require such services. Eric Roberts, Corps Security’s CMC business development director, added: ‘We have put in a considerable amount of effort to make sure that our remote monitoring services set new standards within the industry. I’m delighted that Universal Fire & Security is switching all its customers over to us and I’m pleased to say that other installers are looking to do the same.’

For further information – contact Corps Security on 0800 0286 303 or email: [email protected].

Related News

  • Case Studies

    UK OSPAs winners

    by Mark Rowe

    The London Marriott Hotel Grosvenor Square in London was the venue for the first UK Outstanding Security Performance Awards (OSPAs), on Thursday…

  • Case Studies

    Defibrillators roll out

    by Mark Rowe

    The Football Association (FA) and the charity the British Heart Foundation are calling on grassroots and amateur football clubs in England to…

Newsletter

Subscribe to our weekly newsletter to stay on top of security news and events.

© 2024 Professional Security Magazine. All rights reserved.

Website by MSEC Marketing